Terms of Use “Levamio Care Level Guide” (Levamio Pflegegrad-Lotse)

1. Scope and provider

1.1 These terms apply to all use of the app “Levamio Pflegegrad-Lotse” (iOS and Android), free and paid. Provider: NEXTLEVEL CORPORATE SERVICE PROVIDER - FZCO, Building A1, IFZA Business Park, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates, DIEZ License No. 67837, represented by Tassilo Peter Seitz, e-mail [email protected], phone +971 58 302 5922 (“we”).
1.2 The offer is aimed at consumers; businesses may use it subject to 10.5. AI features may only be used from age 16 (separate confirmation in the app). Content is tailored to the German statutory long-term care insurance (SGB XI); the app is distributed in Germany only.
1.3 Deviating terms of the user do not apply.

2. Apple and Google

Subscriptions are purchased via the Apple App Store or Google Play under their terms. iOS: the Apple Standard Licensed Application EULA additionally applies; Apple is not responsible for maintenance, support, warranty or third-party claims and is a third-party beneficiary. Android: the Google Play Terms of Service apply.

3. What the app does – and does not

3.1 Care diary (text input, also via keyboard dictation), on-device assignment of entries to the six modules of the assessment instrument under Sec. 15 SGB XI, documentation overview, PDF export, checklist and typical questions for the assessment by the Medical Service (MD) or Medicproof. Optional AI: more precise assignment and plain-language explanation of a care fund notice or assessment report incl. an editable draft objection for notices; reporting, copy and share.
3.2 Explains and organises – no advice. No legal, social, care or medical advice and no legal services within the meaning of the German Legal Services Act (RDG). The draft objection is a general wording suggestion that you check, complete, sign and are responsible for. Free counselling: your care fund’s care counselling (Sec. 7a SGB XI), care support points (Pflegestützpunkte), social associations, lawyers.
3.3 Not a medical device, no care level calculation. No diagnosis, no monitoring, no therapy, medication or care recommendations, no calculation or prediction of a care level. Only the care fund decides on the care level. In emergencies call 112 or the medical on-call service 116 117.
3.4 AI results are automated, labelled “AI-generated” and may be wrong or incomplete.
3.5 The app quotes the objection period verbatim and does not calculate deadlines. Always check deadlines in the original.
3.6 Your data are stored only encrypted on your device; we cannot access or restore them. Back up important records yourself (e.g. PDF).

4. Free use and subscription

4.1 Diary, local assignment, overview, checklist and PDF are free without limits. AI features: currently three free AI requests per device (requests without a recognised care letter or without any assigned entry do not count), subject to Apple/Google device attestation, max. six per internet connection per day and a global daily cap. We may change the free scope for the future for objective reasons.
4.2 Levamio Plus: AI features under fair use (currently max. 8 per 10 minutes and 40 per day); monthly and yearly plans; price, term and renewal are shown by the store before purchase; prices include VAT.
4.3 Auto-renewal unless cancelled at least 24 hours before the end of the term in the store. 4.4 Trials/offers only as shown by the store.

5. Cancellation, withdrawal, refunds

Cancel in the store (deleting the app does not cancel); we help via [email protected]. Withdrawal and refunds follow the store’s rules; statutory consumer rights remain unaffected. After expiry, free use applies again; your on-device data remain.

6.1 Before any text is sent we obtain your explicit consent and your confirmation of each request after showing the text; without consent the AI features are unavailable, the rest of the app remains usable; withdrawal at any time under “More”.
6.2 Data of the person cared for: use the AI features only if you are the person in need of care yourself or act with their consent, as an authorised representative or legal guardian; store names under “More → Hide names” and remove unnecessary details.
6.3 Details: https://levamio.com/apps/pflege/privacy.

7. Licence and obligations

Simple, non-transferable right to use the app for your own matters or those of the person you represent; no offering as a service to third parties. Process only data concerning you or that you are entitled to process. Prohibited: automated mass requests, circumventing quotas, limits or attestation, using the AI outside care documentation and notice explanation, attempts to misuse the AI, resale, interference with app or server. Restrictions after warning, immediately for serious breaches.

8. Availability and changes

AI features require internet and availability of our server and AI provider; no guarantee of uninterrupted availability. Updates and changes (e.g. other AI models, languages, adjustments to SGB XI or assessment guidelines) in accordance with Sec. 327r German Civil Code; required updates under Sec. 327f. Statutory rules on digital products (Sec. 327 et seq.) apply to defects.

9. Your decisions

Decisions based on the app (e.g. filing an objection, statements to the Medical Service) are your own responsibility. Provide only truthful information to the care fund and the Medical Service.

10. Liability

Unlimited for intent and gross negligence, injury to life, body or health, mandatory product liability, guarantees and fraudulent concealment. For slightly negligent breach of essential contractual obligations limited to foreseeable, typical damage; otherwise excluded for slight negligence – also for free use. Mandatory consumer law remains unaffected. For businesses additionally limited to the amount paid in the last 12 months, at least EUR 100.

11. Applicable law and jurisdiction

No choice of law with consumers; the statutorily applicable law applies (for EU consumers in particular the law of their habitual residence, Art. 6(1) Rome I). For businesses: law of the UAE as applicable in Dubai, excluding the CISG. No jurisdiction agreement with consumers; for merchants Dubai. We do not participate in consumer arbitration proceedings.

12. Changes, language, contact

Changes for existing contracts only with your express consent; silence is not consent. The German version prevails. Invalid provisions are replaced by statutory law. Contact: [email protected]

As of: 20 Oct 2026