General Terms and Conditions and Terms of Use "Levamio Antrag-Lotse"

1. Scope and provider

1.1 These terms apply to the use of the app "Levamio Antrag-Lotse" (in English-language stores "Levamio Form Helper", in other languages translated accordingly; iOS and Android, hereinafter the "App") by all users, free of charge and with a subscription. The provider is NEXTLEVEL CORPORATE SERVICE PROVIDER - FZCO, Building A1, IFZA Business Park, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates, DIEZ License No. 67837, represented by Tassilo Peter Seitz, e-mail: [email protected], telephone: +971 58 302 5922 (hereinafter "we"). Levamio is a service of NEXTLEVEL CORPORATE SERVICE PROVIDER - FZCO.

1.2 The service is aimed at consumers. A consumer is anyone who uses the App for purposes that are predominantly outside their trade, business or self-employed profession. Traders may also use the App; section 10.5 applies to them. The AI explanation of forms may only be used from the age of 16; before the first explanation you confirm in the App with a separate box that you are at least 16 years old.

1.3 Deviating terms of the user do not apply.

2. Relationship with Apple and Google

2.1 Purchase via the store: You take out subscriptions in the Apple App Store or on Google Play. The terms of Apple or Google apply to purchase, payment, renewal, cancellation and refunds; the respective store processes the purchase and, depending on the store and country, is your contractual partner for the purchase.

2.2 iOS: The licence to the App is additionally governed by the Apple Standard Licensed Application End User License Agreement (Standard EULA) (https://www.apple.com/legal/internet-services/itunes/dev/stdeula/). Apple is not responsible for maintenance, support, warranty or third-party claims in connection with the App; Apple and its subsidiaries are third-party beneficiaries of the Standard EULA. In the event of conflict, the provisions of the Standard EULA take precedence as regards the App licence; otherwise these terms apply.

2.3 Android: The Google Play Terms of Service between you and Google apply. The licence to the App is set out in section 7.

3. What the App does – and what it does not do

3.1 Service: You photograph a form or select a photo or PDF (1–8 pages), in particular applications and forms from public authorities and offices in Germany, Austria and Switzerland. Using artificial intelligence, the App explains in general terms, in the chosen language, what the form is for, what the individual fields mean, where the required information can typically be found, which documents the form requires (checklist), which deadlines and notes are stated in the form (with verbatim quotation), where the form is to be sent and where to sign. You can then answer the form field by field in a question-and-answer process (fill-in interview) – by keyboard or using your device's dictation function. From this, the App creates a fill-in cheat sheet on your device or, for fillable PDF forms, enters your answers into a copy of the PDF. In addition, there are read-aloud, deadline reminders on your device, encrypted storage on the device, copying, sharing and the option to report an AI result.

3.2 The App is a general aid to filling in forms – it does not give advice. We do not provide legal, social, tax or other advice, no legal services within the meaning of the German Legal Services Act (Rechtsdienstleistungsgesetz) and no assistance in tax matters. The App does not examine your individual case, in particular not whether you are entitled to a benefit, in what amount, whether an application is worthwhile or which information would be advantageous for you. Your answers are neither seen nor checked by us. You decide on and are responsible for the information you provide; the competent body decides on your application. For questions about your case, help is available from the competent authority itself and, for example, from social and migration counselling services, consumer advice centres, tenants' associations, income tax assistance associations (Lohnsteuerhilfevereine), tax advisers or lawyers.

3.3 Not covered: The App does not explain forms from criminal, administrative offence or investigation proceedings (e.g. a hearing questionnaire (Anhörungsbogen)) or tax returns; in such cases it only displays a general notice. Such a process does not count as a free form.

3.4 AI results may be wrong. The explanation is generated automatically and labelled „Von KI erstellt“ [Created by AI]. It may be incomplete, inaccurate or wrong, for example if the photo is blurred, pages are missing, the form contains handwritten additions or forms have changed. Your answers are matched to PDF fields automatically, and this matching may be incorrect or incomplete in individual cases; the App shows how many fields have been filled in.

3.5 Check before sending. Before sending, please check the cheat sheet or the completed PDF in full against the original form, add any missing information and sign where required.

3.6 No guarantee for deadlines. The App only displays deadlines that it finds verbatim in the form and does not calculate relative deadlines. We cannot guarantee that all deadlines will be recognised or read correctly. Always check deadlines in the original. Your statutory rights in respect of defects (section 8.3) remain unaffected. Reminders are an aid, not a promise.

3.7 Authenticity notes: The App points out indications of forged forms (e.g. requests for a PIN or TAN); this is not a judgement. An unremarkable result does not mean that a form is genuine.

3.8 Data storage: Your answers, saved forms and deadlines are stored only on your device. We have no access to them and cannot restore them. You are responsible for making backup copies of your documents.

4. Free use and subscription

4.1 Free of charge: Without a subscription, you can currently have one form explained and fill it in free of charge (free allowance per device). The free form requires the App to pass the device check by Apple or Google; there are at most three free forms per internet connection per day, and the total number of free forms per day is limited. You can continue to fill in forms that have already been explained without a subscription. We may change the scope of free use for the future for an objective reason; forms already explained and paid subscriptions are not affected by this.

4.2 Antrag-Lotse Plus: With a subscription you can use the App within the limits of fair use without a fixed monthly limit on forms; to protect against abuse, the current limits are at most 5 forms per 10 minutes and 20 forms per day, and at most 8 pages per form. A monthly subscription and an annual subscription are currently offered. The store shows you the price, term and renewal conditions before purchase; that offer is authoritative. Prices include statutory VAT.

4.3 Automatic renewal: Store subscriptions renew automatically for the chosen term unless you cancel in the store at least 24 hours before expiry. Payment is charged via your store account.

4.4 Trial periods and offers apply only if and as shown by the store at the time of purchase.

5. Cancellation, withdrawal, refund

5.1 Cancellation in the store: You cancel a subscription in the respective store (Apple: Settings → your name → Subscriptions, https://apps.apple.com/account/subscriptions; Google Play: Payments & subscriptions → Subscriptions). As the store manages the subscription, we are technically unable to end it for you; if you write to us ([email protected]), we will help you cancel in the store. Deleting the App does not end a subscription.

5.2 Withdrawal and refund: Your statutory right of withdrawal and refunds are governed by the rules and procedures of the store through which you made the purchase (Apple: https://reportaproblem.apple.com; Google Play: order history). Your statutory rights as a consumer remain unaffected.

5.3 End of the subscription: After a cancelled subscription expires, free use (section 4.1) applies again. Data on your device are retained until you delete them.

6.1 Before a form is sent to our server and our AI provider, we obtain your explicit consent. Without consent, forms cannot be explained; the rest of the App remains usable. You can withdraw your consent at any time in the settings. Your answers from the fill-in interview are not sent to us or to the AI provider.

6.2 Details can be found in the privacy policy: https://levamio.com/apps/antrag-lotse/datenschutz-en/.

7. Right of use and obligations

7.1 We grant you a simple, non-transferable right to use the App for your own affairs and for the affairs of relatives or persons whom you help free of charge (traders: section 1.2). It is not permitted to offer the services of the App commercially to third parties as your own service.

7.2 You may only upload forms that you fill in yourself or process with the permission of the person concerned. Do not upload any unlawful content. Please do not upload any forms relating to criminal or administrative offence proceedings or any tax returns; the App is not intended for these.

7.3 The following in particular are prohibited: automated mass requests, circumvention of allowances, usage limits or the device check, attempts to make the AI produce output outside its purpose, resale of the services, interference with the App or the server.

7.4 In the event of violations, we may restrict use after prior warning, and immediately in the case of serious violations. Your rights vis-à-vis the store remain unaffected.

8. Availability and changes

8.1 The AI explanation requires an internet connection and the availability of our server and our AI provider. The fill-in interview, cheat sheet and completed PDF also work offline for forms that have already been explained. We endeavour to ensure high availability but do not owe uninterrupted availability; maintenance and disruptions at service providers are possible.

8.2 We may update, change or replace the App (e.g. other AI models, new languages) if this is necessary for keeping it up to date, for security or for further development and the agreed scope of services is not impaired for you more than insignificantly. Changes do not cause you any additional costs; we will inform you of them clearly and comprehensibly. In the event of an impairment going beyond this, the statutory provisions on changes to digital products apply (§ 327r BGB (German Civil Code), in particular information and your right to terminate the contract). We provide updates that are necessary for the App to remain in conformity with the contract in accordance with the statutory provisions (§ 327f BGB); you must install them yourself via the store.

8.3 Defects are governed by the statutory provisions on digital products (§§ 327 ff. BGB (German Civil Code)), insofar as they are applicable to the contract with us. We expressly point out that AI results may be incorrect in individual cases (section 3.4); your statutory rights in respect of defects remain unaffected.

9. Own responsibility for information and applications

You decide on your own responsibility what information you enter in a form, whether and when you send it and which documents you enclose. Incorrect or incomplete information in applications may have legal consequences; please clarify any doubts with the competent body or an advice centre.

10. Liability

10.1 We are liable without limitation for intent and gross negligence, for injury to life, body or health, under mandatory product liability provisions and insofar as we have given a guarantee or fraudulently concealed a defect.

10.2 In the event of a slightly negligent breach of essential contractual obligations (obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance you may regularly rely), liability is limited to the foreseeable damage typical for the contract. Otherwise, liability for slight negligence is excluded.

10.3 Sections 10.1 and 10.2 also apply to free use (section 4.1).

10.4 The limitations under 10.2 also apply to our legal representatives and vicarious agents. Mandatory statutory rights, in particular mandatory consumer protection provisions of your state of residence, remain unaffected.

10.5 Towards traders, liability under 10.2 is additionally limited to the amount the trader has paid for the subscription in the last 12 months, but at least €100.

11. Applicable law and place of jurisdiction

11.1 Consumers: We do not agree on any applicable law with consumers. The law applicable under the statutory provisions applies. For consumers in the EU, this is in particular the law of the state in which you have your habitual residence (Art. 6(1) Rome I Regulation), for example German or Austrian law; for consumers in Switzerland, under Swiss law the law of their state of residence likewise applies (Art. 120 Swiss PILA). Traders: Towards traders, the law of the United Arab Emirates as applicable in the Emirate of Dubai applies, excluding the UN Convention on Contracts for the International Sale of Goods.

11.2 Consumers may assert claims before the courts of their state of domicile; we may bring actions against consumers only before the courts of their state of domicile (for consumers in the EU, Art. 17 to 19 Brussels Ia Regulation). We do not enter into any jurisdiction agreement with consumers. If the user is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is Dubai, United Arab Emirates.

11.3 Consumer dispute resolution: We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board. For complaints, please contact [email protected].

12. Changes to these terms, language, contact

12.1 We may change these terms for future contracts. For existing contracts, amended terms only become effective if you expressly agree to them (e.g. by confirming in the App); silence or mere continued use does not constitute consent. If you do not agree, the previous terms continue to apply to you. Ongoing subscription periods already paid for are not restricted to your detriment by changes.

12.2 The German version of these terms is authoritative. Translations that we provide serve the purpose of understanding; mandatory consumer protection provisions remain unaffected.

12.3 Contact: [email protected].

As of: 21 October 2026